pl

Refund & Cancellation Policy

Last Updated: 20 January 2026

We strive to ensure complete customer satisfaction. Due to the perishable nature of dry fruits and food products, our refund and cancellation policy is designed to be fair, transparent, and in compliance with applicable regulations.

1. Order Cancellation

Orders can be cancelled only before they are processed or shipped. Once an order has been dispatched, cancellation requests will not be accepted.

2. Non-Returnable Items

Dry fruits and food items are non-returnable due to hygiene and safety reasons. Returns are accepted only if the product delivered is damaged, expired, or incorrect.

3. Eligible Refund Cases

  • Damaged or tampered packaging at the time of delivery
  • Expired products
  • Incorrect items delivered

4. Refund Request Process

To request a refund:

  • Contact us within 24 hours of delivery
  • Provide order ID and clear images of the issue
  • Refund requests without proof may not be accepted

5. Refund Method & Timeline

Approved refunds will be processed to the original payment method within 5–7 business days. Processing time may vary depending on the payment provider or bank.

6. Replacement Policy

In certain cases, we may offer a replacement instead of a refund, subject to product availability and verification.

7. Late or Missing Refunds

If you have not received a refund after the processing period, please check with your bank or payment provider before contacting us.

8. Contact Us

For any questions regarding refunds or cancellations, please contact us:

Email: healthybite099@gmail.com